Functional Quality, Hedonic Quality, and E-Trust of Mobile Applications: Evidence From an Emerging Market

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dc.contributor.authorDemirer, Dilek Penpece
dc.date.accessioned2025-01-06T17:23:23Z
dc.date.available2025-01-06T17:23:23Z
dc.date.issued2022
dc.departmentAdana Alparslan Türkeş Bilim ve Teknoloji Üniversitesi
dc.description.abstractThe study investigates the role of functional and hedonic quality on the e-trust of mobile applications in an emerging market, namely, Turkey. Using a student sample of 214 respondents from a public university, results were analyzed using Structural Equation Modelling. This study found that e-trust in a mobile application was affected by responsiveness and hedonic quality. No link was found between efficiency and e-trust. Efficiency and responsiveness were correlated with hedonic quality. The study adds important insights to the relevant literature. This study shows the significance of functional and hedonic quality in creating e-trust. This study also shows the relationships between functional and hedonic quality by claimingthat hedonic quality could be a dimension of mobile applications’ quality.
dc.identifier.doi10.33437/ksusbd.1178691
dc.identifier.endpage1480
dc.identifier.issn2149-2786
dc.identifier.issue3
dc.identifier.startpage1469
dc.identifier.trdizinid1195315
dc.identifier.urihttps://doi.org/10.33437/ksusbd.1178691
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/1195315
dc.identifier.urihttps://hdl.handle.net/20.500.14669/757
dc.identifier.volume19
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.relation.ispartofKahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_20241211
dc.subjectEmerging market
dc.subjecthedonic quality
dc.subjecte-trust
dc.subjectmobile applications
dc.subjectFunctional quality
dc.titleFunctional Quality, Hedonic Quality, and E-Trust of Mobile Applications: Evidence From an Emerging Market
dc.typeArticle

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