Functional Quality, Hedonic Quality, and E-Trust of Mobile Applications: Evidence From an Emerging Market
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Tarih
2022
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The study investigates the role of functional and hedonic quality on the e-trust of mobile applications in an emerging market, namely, Turkey. Using a student sample of 214 respondents from a public university, results were analyzed using Structural Equation Modelling. This study found that e-trust in a mobile application was affected by responsiveness and hedonic quality. No link was found between efficiency and e-trust. Efficiency and responsiveness were correlated with hedonic quality. The study adds important insights to the relevant literature. This study shows the significance of functional and hedonic quality in creating e-trust. This study also shows the relationships between functional and hedonic quality by claimingthat hedonic quality could be a dimension of mobile applications’ quality.
Açıklama
Anahtar Kelimeler
Emerging market, hedonic quality, e-trust, mobile applications, Functional quality
Kaynak
Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
19
Sayı
3
