Review of Smart Tourism Literature by Bibliometric and Visualization Analysis

Abstract

The aim of the research is to examine the publications about smart tourism published in 1980-2019 with bibliometric analysis and to reveal the trends in this subject. For this purpose, the Web of Science Core Collection database was searched under the title of ‘smart tourism’ within the scope of ‘hospitality, leisure and toruism’. The bibliometric data of 145 publications, determined from the database, were downloaded. Social network analysis employed in the context of publication year, publication language, publication types, country collaborations, document joint-citation network, journal joint-citation network, author joint-citation network, topic and keyword trends. According to the findings, it can be said that interest in smart tourism has increased significantly since 2015. Publications are mainly articles and conference proceedings. The language of the publications was English, Spanish and Portuguese respectively. America, England and South Korea have been shown to play an important role in the country collaboration. Journal of Travel Research was the most frequently cited journal and Dimitrios Buhalis was the most cited author. Mobile guest behavior, destination website, open data and intelligent systems are the most studied topics. The most commonly used keywords in the publications were smart tourism, tourism, technology, model, social media, experience and information technology.